Office Policies

Appointment Scheduling 
– Please schedule your appointment in advance, either online or by phone.  
– Be sure to select the correct treatment and time when booking.  

Arrival Time 
– Please arrive at your scheduled appointment time. Early or late arrivals will not be accommodated.
Intake forms are completed online prior to booking, so no additional paperwork is needed when you arrive.
– If you’re late, your session may be shortened, and you’ll still be charged for the full session.

Cancellation Policy  
– We ask for at least 24 hours’ notice to cancel or reschedule your appointment.
– Cancellations made within 24 hours will be charged the full session fee.
– In case of emergency, please reach out as soon as possible and we’ll do our best to accommodate.

No-Show Policy  
– Missed appointments will be charged in full.
– If you arrive more than 20 minutes late, your appointment may be considered a no-show and charged accordingly.

Payment  
– Payment is due at the time of service.
– We accept cash and all major credit cards.
– Packages and gift certificates may be applied to your session.

Refunds  
– We do not offer refunds for completed sessions.
– Payment is for the therapist’s professional time, evaluation, and treatment provided during the scheduled appointment,
not for any specific clinical outcome.
– Prepaid services or packages may be reviewed on a case-by-case basis.

Health and Safety  
– Please inform us of any injuries, health concerns, or medical conditions prior to your session.
– Sessions are adjusted to support your comfort and safety.
– We follow standard sanitation and hygiene practices.
– Pets are not allowed in the office.

Confidentiality  
– Your privacy is important to us. All information, including your health history, is kept confidential and will not be shared without your consent.

Dress Code  
– Please wear comfortable, loose-fitting clothing that allows for easy movement.

Underage Clients  
– Clients under 18 need written consent from a parent or guardian.  
– A parent or guardian may need to be present during the session.

Personal Belongings 
– Please keep personal items in the designated area. We are not responsible for lost or stolen items.
– To maintain a calm environment, please silence your phone during your session.

Communication  
– Your feedback matters. If you have any questions, concerns, or preferences, please feel free to share at any time.
– We aim to create a comfortable, respectful environment for every client.
– 805 Wellness/ Equine reserves the right to refuse service at any time.